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BS 8477-2007 Code of practice for customer service

Standard Number:  BS 8477-2007
Title:  Code of practice for customer service
Language:  English
Publication Date:  2007/4/30
Execute Date:  2007/4/30
Adopted International Standard:  BS 8463, BS ISO 10002, BS EN ISO 9001, Data Protection Act 1998
Status:  Current
CCS Classification for Standardscomprehensive>>Economic, cultural,>>Supply and use
Publisher:  British Standards
Price:  
Number of Pages:22P.;A4   

Preface:Management, Consumers, Consumer-supplier relations, Information exchange, Selling, Commercial documents, Delivery, After-sales services, Ordering, Personnel, Performance, Quality auditing, Quality management  
Description:This British Standard sets out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles. It is primarily aimed at organizations in dealing with external customers. However, the principles can also be applied by an organization in dealing with its internal customers. It is applicable to all organizations, irrespective of their size or the nature of their business.  
Overview: BS 8477:2007Code of practice for customer serviceBSI has published the first British Standard for customer service: BS 8477:2007 Code of practice for customer service.BS 8477:2007 sets out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.BS 8477 is the standard primarily aimed at organizations working with external customers. However, the principles can also be applied by an organization when dealing with its internal customers. It is applicable to all organizations, irrespective of their size or the nature of their business.N.B. In this context ‘organization’ includes small businesses and consultancies, public or private companies, national and local government department and agencies, and not-for-profit organizations. Subject to contractual provisions, this standard also potentially applies to sub-contractors of those organizations.  
Cross References:BS 8463; BS ISO 10002; BS EN ISO 9001; Data Protection Act 1998  
Catalog:Foreword
Introduction
1 Scope
2 Normative references
3 Customer service principles
4 Implementation at a structural level
5 Operational recommendations
6 Maintenance of customer services principles
Annexes
Annex A (normative) Recruitment, competences
and training of customer service
employees
Bibliography  
File Format:  PDF(Acrobat Reader) or Word version doc Document
File Size:  710KB
Tile in English:  Code of practice for customer service

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