Standard Number: AS/NZS 10002-2014
Title: Guidelines for complaint management in organizations
Execute Date: 2014/10/29
Publisher: Australia Standards(AS)
Number of Pages:52
Description:Provides guidance on complaint handling within an organization, including the planning, design, operation, maintenance and improvement of a complaint handling system.
: PDF(Acrobat Reader) or Word version doc
Tile in English: Guidelines for complaint management in organizations